UPDATE: I sent an email to Marineland Support this morning at about 9:30. They replied at 10:30.
Thank you for your inquiry and yes, we have the replacement suction cups and are more tha happy to send you some. Please reply with your information (name, physical address, phone number) and the size of the Hidden light (17 or 21”).
Spectrum Brands / Pet, Home and Garden
Consumer Relations Specialist
After years of using Marineland products I have found something that I consider sub-par. And its unfortunate because I bought these lights with a very specific purpose in mind.
The Hidden LED Striplight (17 inch) was purchased with the goal of using them on the ends of my tank for fill in light.
I have two 24 inch lights, also from Marineland and planned on using them on my 40 Gallon Breeder tank to fill the last 6 inches of lighting coverage on each end. The 40 Gallon Breeder is 36 inches long.
When you purchase something and it calls it 17 inches you would expect it to be 17 inches. The fixture will not fit inside the 18 inch rim of the tank. The foot print of the tank is 36 x 18 (40 gallon breeder).
So I decided to use the provide suction cups and mount it under the rim of the tank. Not exactly where I wanted them since of you are looking at the tank with your eye level below the rim you will see the lights. I really didn’t want to do this. But I gave it a try anyway.
It seemed to work ok and the light being visible from the viewing side of the tank didn’t seem to be too bad. And it would probably lessen a bit once the tank was filled with rocks and decorations as well as water.
I stopped working on the tank for a couple hours and as I walked back to it, I noticed the suction cups provided buy Marineland didn’t hold the light up. One had turned loose and the light was hanging all catywampus.
I checked the light’s switches on the side of the tank and sure enough, the suction cups had turned loose there as well. Clearly a defect in the materials used or in the design of the suction cups. Other suction cups (heater, filter fixtures) work fine and are actually very difficult to remove so I know its not the glass being dirty or other issues.
I will be contacting Marineland directly to see if they have a solution. It’s definitely NOT an issue that will cause me to send these back but I do want to see what Marineland says.
Last on the gripe sheet.
There is no way to switch ends of the light tube. In other words if I want the adjustment knob or the wire pigtail to come out the “other” end of the mounting bracket I can’t do it. So in some cases, you must run the wire in an awkward way round the rim of the tank to get it to a common area. This may put the adjustment knob in an awkward place as well making the aiming of the lights very difficult without removing the fixture entirely. I think you should have the option of popping the light tube out and turning it around in the fixture.
Please don’t take all the griping to mean these are not great lights for their intended purpose. They ARE good lights and I would buy them again.