True story. I was the supervisor.
Me: Ma’am, I understand you feel that my representa
tive disconnect ed the telephone call you were on with him?
HER: Yes, he fucking hung up on me.
Me: You were having difficulty receiving mail on your iPhone?
HER: Yes I couldn’t get any mail at all.
Me: Is it resolved now?
Me: And he asked you to restart your iPhone to correct the problem?
Me: What phone were you on when you were talking to him?
HER: pause pause pause… oh fuck me
Me: No thank you. Are we good now?
HER: Yes. CLICK